Shift Leader

The role

You will lead the bakery during your shift, baking, packing orders, serving guests and coaching the Cookie Crew team. You will keep operations running efficiently and meet guest demand.

What you will do

• Lead bakery operations during your shift, ensuring an exceptional guest experience
• Bake, package and prepare orders while providing guest service
• Coach and motivate Cookie Crew members with direction, feedback and support
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning
• Help maintain standards for product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate important updates and partner with store leadership
• Monitor production efficiency and hold the team to company standards
• Maintain a safe, clean working environment and follow safe food handling practices
• Jump in wherever needed to help your team succeed

Required qualifications

• At least 1 year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to perform the essential functions with or without reasonable accommodation
• Stand and walk for up to 8 hours per shift
• Lift, carry, push and pull up to 30 pounds regularly; occasionally up to 50 pounds with assistance
• Use hands and fingers to handle bakery equipment, food and a point-of-sale system
• Work around ovens, freezers and refrigeration units at varying temperatures
• Read order screens, recipes and safety information

Benefits

• Pay-on-Demand: get paid daily for the previous day's shift earnings
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a growing company
• Growth and promotion opportunities
• Fun, exciting team environment
• Employee discount and free cookies with every shift
• Flexible scheduling

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States
• Employment is contingent on background checks and employment verification
• Any required food safety certifications must be obtained after hiring

About the company

Insomnia Cookies was founded in a college dorm room and has grown to over 350 stores globally. It is a bakery and delivery brand known for warm cookies delivered late into the night.