Store Operations Manager (GM)

The role

You will run the day-to-day operation of one Insomnia Cookies bakery, including hiring, coaching and developing the store team. You will own sales results, inventory controls, guest experience and local marketing for that store.

What you will do

• Own the day-to-day operation of the bakery, including staffing, preparation and shift setup.
• Maintain standards for cookie quality, speed, accuracy, cleanliness and food safety.
• Own scheduling and labor, balancing team needs with business needs.
• Manage ordering, inventory accuracy, product rotation, shrink and bakery controls.
• Set the standard for hospitality and coach the team to deliver friendly, fast service.
• Hire, onboard, coach and develop Shift Leaders, Cookie Crew and Delivery Drivers.
• Develop Shift Leaders and build a talent pipeline for career growth.
• Take ownership of sales and key performance measures and act to hit goals.
• Partner with the District Manager and field leadership on problems and improvements.
• Build local community connections and run local marketing activities.

Required qualifications

• 3+ years of management or leadership experience in restaurant, retail, hospitality or another fast-paced customer-facing environment.
• Availability for 2-3 mid-to-late shifts Thursday to Sunday.
• Hands-on, player-coach leadership style.
• Track record of hiring, coaching, developing and retaining teams.
• Natural sense of hospitality and commitment to an exceptional guest experience.
• Strong business acumen and ability to turn goals into action.
• Strong communication, organization and problem-solving skills.
• Comfort learning and using restaurant or retail technology and business systems.
• Ability to obtain any required food safety certifications for the location.
• Ability to perform essential functions with or without reasonable accommodation.
• Stand and walk up to 8 hours per shift; lift up to 30 pounds regularly and up to 50 pounds with assistance.
• Ability to work nights and weekends.

Nice to have

• Familiarity with commercial convection ovens.
• Proficiency with MS Outlook, Excel and MS Teams and prior experience hiring through an Applicant Tracking System.

Benefits

• Competitive base pay plus quarterly performance bonus opportunity.
• Monthly cell phone stipend of $50.00.
• Early wage access (get paid the next day).
• Employee discount (free cookies).
• Medical, dental and vision insurance; pet insurance.
• 401k with company match, beginning 30 days after employment.
• 2 weeks paid vacation.
• 2 paid Personal Days of Wellness.
• Paid sick leave.
• Enrollment in Cookie Jar deferred compensation earnings.
• Enrollment in Cookie College learning and training platform.
• Career development and advancement opportunities.

Before you apply

• Employment is contingent on successful background checks, employment verification and other pre-employment requirements permitted by law.
• Ability to obtain any required food safety certifications applicable to the location.

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. The company describes itself as an entrepreneurial, rapidly growing business.