Store Operations Manager

The role

You will manage the day-to-day operation of a Insomnia Cookies bakery, including staffing, cookie quality, guest experience, and sales results. You will hire, coach and develop shift leaders and bakery team members, and work hands-on during busy and late-night shifts.

What you will do

• Own the day-to-day operation of the bakery and make sure every shift is staffed and set up.
• Maintain standards for cookie quality, speed, accuracy, cleanliness and food safety.
• Own scheduling and labor, balancing team needs with business needs.
• Manage ordering, inventory accuracy, product rotation and shrink.
• Deliver a welcoming guest experience and coach the team on hospitality.
• Hire, onboard, coach and develop Shift Leaders, Cookie Crew and Delivery Drivers.
• Build a talent pipeline and create career growth for team members.
• Track sales and key performance measures and act to meet goals.
• Work with the District Manager and field leadership to improve the bakery.
• Run local marketing activities that drive awareness, traffic and sales.

Required qualifications

• 3+ years of management or leadership experience in restaurant, retail, hospitality or another fast-paced customer-facing environment.
• Availability for 2 to 3 mid-to-late shifts Thursday to Sunday.
• Hands-on, player-coach leadership style.
• A track record of hiring, coaching, developing and retaining teams.
• A natural sense of hospitality.
• Strong business acumen and ability to set priorities and turn goals into action.
• Strong communication, organization and problem-solving skills.
• Comfort learning and using restaurant or retail technology and business systems.
• Ability to obtain any required food safety certifications for the location.
• Ability to perform essential functions with or without reasonable accommodation.
• Stand and walk for up to 8 hours per shift.
• Lift, carry, push and pull up to 30 pounds regularly, and up to 50 pounds occasionally with assistance.

Benefits

• Competitive base pay.
• Quarterly performance bonus opportunity.
• Monthly cell phone stipend.
• Early wage access, with pay the next day.
• Employee discount.
• Career development and advancement opportunities.
• Medical, dental and vision benefits.
• 401k company match, starting 30 days after employment.

Before you apply

• Employment is contingent on successful background checks, employment verification and other pre-employment requirements permitted by law.
• Food safety certifications may be required for the location.
• Evening, late-night, weekend and holiday shifts are a regular part of the job.

About the company

Insomnia Cookies was founded in a college dorm room and now has over 350 stores globally. It is known for warm cookie delivery and bakery experiences that run all day and late into the night.