Shift Leader

The role

You will lead the bakery team during your shift, including baking, packing orders, serving guests, and coaching Cookie Crew members. You will delegate tasks, keep operations running smoothly, and handle cash and deposits.

What you will do

• Lead bakery operations during your shift and deliver an exceptional guest experience
• Bake, package and prepare orders while providing guest service
• Coach and motivate Cookie Crew members with direction and feedback
• Prioritize and delegate tasks to meet guest demand
• Maintain standards for product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and partner with store leadership
• Help out wherever needed to help the team succeed

Required qualifications

• At least 1 year of experience in retail, restaurant, hospitality or another customer-focused role
• Strong communication, organization and problem-solving skills
• Ability to work in a fast-paced, team-oriented environment
• Positive attitude and passion for guest experience
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to stand and walk up to 8 hours per shift
• Ability to lift and carry up to 30 pounds regularly and up to 50 pounds with assistance
• Ability to reach, bend, stoop, twist, kneel and lift frequently
• Ability to use hands and fingers for bakery equipment and point-of-sale systems
• Ability to work around ovens, freezers and refrigeration with varying temperatures
• Ability to read order screens, recipes and safety information

Nice to have

• Point of Sale systems experience
• Excellent time management and people skills
• Detail focused and results-oriented
• Ability to lead by example and motivate others

Benefits

• Flexible part-time schedules
• Excellent training and mentorship
• Job stability with a growing company
• Growth and promotion opportunities
• Fun, exciting team environment
• Free cookies with every shift
• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Employee discount

Before you apply

• Must be legally eligible to work in the United States
• Employment is contingent on background checks and employment verification
• Must be 18 years or older

About the company

Insomnia Cookies is a bakery and delivery brand with over 350 stores globally, founded in a college dorm room. It is known for its warm cookie delivery, late into the night.