Shift Leader

The role

You will lead the bakery on your shift and work alongside the Cookie Crew. Your duties include baking and packing orders, coaching teammates, and keeping the bakery running smoothly.

What you will do

• Lead bakery operations during your shift and ensure an exceptional guest experience
• Bake, package and prepare orders while providing guest service
• Coach and motivate Cookie Crew members with direction, feedback and support
• Prioritize and delegate tasks to meet guest demand
• Help maintain standards for product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and partner with store leadership
• Jump in wherever needed to help your team succeed

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location
• Stand and walk for up to 8 hours per shift
• Lift, carry, push and pull up to 30 pounds regularly and up to 50 pounds occasionally with assistance
• Frequently reach, bend, stoop, twist, kneel and lift
• Work around ovens, freezers and refrigeration units with varying temperatures
• Safely operate kitchen equipment and read order screens, recipes and safety information

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount

Before you apply

• Must be 18 years of age or older
• Food safety certifications may be required, depending on the location
• Employment is contingent on background checks, employment verification and other pre-employment requirements permitted by law

About the company

Insomnia Cookies was founded in a college dorm room and has grown to over 350 stores globally. Many Assistant Managers and Store Managers began their careers as Shift Leaders.