Shift Leader

The role

As a Shift Leader, you run the bakery during your shift, day or night. You lead the Cookie Crew, serve customers, and keep operations running smoothly.

What you will do

• Provide excellent customer service and quality products to all guests
• Support store leadership: maintain operations, communicate key information, monitor production efficiency
• Hold the team accountable to company standards and procedures
• Help train and coach team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning
• Work alongside the Cookie Crew
• Keep a safe, clean environment and follow safe food handling practices
• Manage cash handling and deposits

Required qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing, friendly, and patient
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

Benefits

• Pay on Demand: get earned wages at the end of the day
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a rapidly growing, reputable company
• Achievable growth and promotion opportunities
• Fun, exciting team environment
• Employee discount and a free 6 pack of cookies

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 300 stores globally. It is headquartered in Philadelphia, PA, and also runs a nationwide shipping and gifting business.