Shift Lead

The role

You will lead the bakery during your shift and work alongside the Cookie Crew to bake and pack orders, deliver warm cookies, and give guests an excellent experience. You will also coach teammates and keep the bakery running smoothly.

What you will do

• Lead bakery operations during your shift for an exceptional guest experience
• Bake, package and prepare orders while providing guest service
• Coach and motivate Cookie Crew members with direction and feedback
• Prioritize and delegate tasks to meet guest demand
• Help maintain product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and partner with store leadership
• Jump in wherever needed to help your team succeed

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Stand and walk for up to 8 hours per shift
• Lift and carry up to 30 pounds regularly and up to 50 pounds with assistance
• Work around ovens, freezers and refrigeration units with varying temperatures
• Operate kitchen equipment safely and read order screens, recipes and safety information

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount

Before you apply

• Must be 18 years of age or older
• Employment is contingent on background checks, employment verification and other pre-employment requirements permitted by law
• Any required food safety certification must be obtained

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. It is known for warm cookies delivered all day and late into the night.