Shift Leader

The role

As a Shift Leader, you run the bakery during your shift, day or night. You lead the Cookie Crew, serve customers, and keep operations and standards on track.

What you will do

• Provide excellent customer service and quality products to guests
• Maintain store operations during your shift and communicate pertinent information
• Monitor production efficiency
• Hold the team accountable to company standards and procedures
• Help train and coach team members
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning
• Lead the Cookie Crew and work alongside them
• Keep a safe, clean working environment and follow safe food handling practices
• Manage cash handling and deposits

Required qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management and people skills
• Outgoing, friendly and patient
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

Benefits

• Flexible part-time schedules
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a rapidly growing company
• Growth and promotion opportunities
• Fun, exciting team environment
• Employee discount
• Free cookies with every shift

Before you apply

• Must be 18 or older to be employed
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 300 stores globally. It is headquartered in Philadelphia, Pa.