Shift Leader

The role

You will lead the bakery during your shift at the Ames store, building and packing orders, serving guests and coaching the Cookie Crew. You will keep operations, product quality and food safety on track.

What you will do

• Lead bakery operations during your shift and deliver a good guest experience
• Bake, package and prepare orders
• Coach and motivate Cookie Crew members
• Prioritize and delegate tasks to meet guest demand
• Maintain standards for product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and work with store leadership
• Support store leadership in monitoring production efficiency and training team members
• Provide customer service and suggestive selling to guests
• Help out wherever needed

Required qualifications

• At least 1 year of experience in retail, restaurant, hospitality or another customer-focused role
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for guest experience
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to perform the essential functions of the position with or without reasonable accommodation
• Stand and walk for up to 8 hours per shift
• Lift, carry, push and pull up to 30 pounds regularly and up to 50 pounds occasionally with assistance
• Frequently reach, bend, stoop, twist, kneel and lift
• Work around ovens, freezers and refrigeration units
• Read order screens, recipes and safety information

Nice to have

• Point of Sale systems experience
• Outstanding communication, time management and people skills
• Detail focused and results-oriented
• Ability to lead by example and motivate others

Benefits

• Flexible part-time schedules
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a rapidly growing company
• Achievable growth and promotion opportunities
• Employee discount and free cookies with every shift
• Early Wage Access
• Competitive hourly pay

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States
• Employment is contingent on background checks and employment verification
• You may need to obtain food safety certifications applicable to the location

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, now with over 350 stores globally. Many Assistant and Store Managers started as Shift Leaders.