Cookie Crew

The role

You will be the front-of-store point person for customers at the 16th St. store in Philadelphia. You will also bake the company's warm cookies and handle delivery orders.

What you will do

• Greet guests entering the store and take their orders according to procedure
• Help customers understand menu items, answer questions, and repeat orders for accuracy
• Give each customer a warm experience in person and over the phone
• Bake cookies to perfection and scoop ice cream
• Package and send out delivery orders that are fast, warm and correct
• Handle cash and payments accurately with no shortages or overages
• Clean, sanitize and maintain the bakery

Required qualifications

• Personable, genuine, outgoing demeanor
• Customer service focused and willing to exceed guest expectations
• Great communication, organizational and math skills
• Must be able to lift up to 40 lb boxes of product
• Must be 18 years or older
• Must be able to work nights, weekends and holidays
• Legally eligible to work in the United States

Nice to have

• At least 6 months of experience in a customer service focused role

Benefits

• Flexible part-time work schedules
• Pay-on-Demand: get paid daily for the previous day's shift earnings
• Paid vacation and sick time off
• Pet insurance
• Interactive training and mentorship
• Job stability with a rapidly growing company
• Growth and promotion opportunities
• Employee discount and free cookies with every shift

Before you apply

• Must be 18 years or older
• Must be legally eligible to work in the United States
• The company complies with Philadelphia's Fair Chance Regulations

About the company

Insomnia Cookies was founded in a college dorm room and is headquartered in Philadelphia, PA. It has over 300 stores globally and a growing nationwide shipping and gifting business.