Cookie Crew

The role

You will be the front-of-store point person for customers at the Downtown store, taking orders and answering questions. You will also bake the cookies and handle cash, delivery packaging and cleaning.

What you will do

• Greet guests entering the store and take their orders according to procedure
• Help customers understand menu items, answer questions and repeat orders for accuracy
• Give each customer a warm experience in person and over the phone
• Bake cookies to perfection and scoop ice cream
• Package and send out delivery orders that are fast, warm and correct
• Handle cash and payments accurately with no shortages or overages
• Clean, sanitize and maintain the bakery

Required qualifications

• Must be 18 years or older
• Must be able to lift up to 40 lb boxes of product
• Must be able to work nights, weekends and holidays
• Personable, genuine and outgoing demeanor
• Customer service focused, willing to exceed guest expectations
• Great communication, organizational and math skills
• Legally eligible to work in the United States

Nice to have

• At least 6 months of experience in a customer service focused role

Benefits

• Flexible part-time schedules
• Pay-on-Demand: get paid daily for the previous shift's earnings
• Paid vacation and sick time off
• Pet insurance
• Interactive training and mentorship
• Job stability with a rapidly growing company
• Growth and promotion opportunities
• Employee discount and free cookies with every shift

Before you apply

• Must be 18 years or older
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 300 stores globally. It is headquartered in Philadelphia, Pa.