Shift Lead

The role

You will lead the evening shift at the bakery. You will serve guests, support store leadership, and lead the Cookie Crew team.

What you will do

• Provide strong customer service and quality products to all guests
• Support store leadership: maintain operations, communicate key information, monitor production efficiency
• Hold the team accountable to company standards and procedures
• Help train and coach team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning
• Work alongside the Cookie Crew
• Keep a safe, clean working environment and follow safe food handling practices
• Manage cash handling and deposits

Required qualifications

• At least 1 year of working experience in a customer service focused role
• Must be available to work until close at 3:00am
• Outstanding communication, time management, and people skills
• Outgoing, friendly, and patient
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States

Nice to have

• Point of Sales systems experience

Benefits

• Flexible part-time work schedules
• Pay on Demand: get earned wages at the end of the day
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a rapidly growing and reputable company
• Growth and promotion opportunities
• Fun, exciting team environment
• Employee discount
• Free cookies with every shift

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room. It has over 300 stores globally and is headquartered in Philadelphia, Pa.