Shift Leader

The role

As a Shift Leader, you will run the bakery during your shift, day or night. You will lead the cookie crew, handle customer service, manage cash, and keep the store safe and clean.

What you will do

• Provide excellent customer service and quality products to guests
• Support store leadership and keep operations running during your shift
• Monitor production efficiency and hold the team to company standards and procedures
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning
• Lead and work alongside the Cookie Crew
• Train and coach team members
• Provide a safe, clean working environment and follow safe food handling practices
• Manage cash handling and deposits
• Build orders and suggestive selling

Required qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management and people skills
• Outgoing, friendly and patient
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

Benefits

• Flexible part-time schedules
• Pay-on-Demand daily pay
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a growing company
• Growth and promotion opportunities
• Fun, exciting team environment
• Employee discount
• Free cookies with every shift

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies was founded in a college dorm room and is known for its warm cookie delivery. The company has over 300 stores globally and is headquartered in Philadelphia, Pa.