Shift Leader

The role

As a Shift Leader at the Claremont store, you lead bakery operations during your shift, including baking, packing orders and serving guests. You also coach and direct the Cookie Crew team and keep the store running to company standards.

What you will do

• Lead bakery operations during your shift for a strong guest experience
• Bake, package and prepare orders while serving guests
• Coach and motivate Cookie Crew members
• Prioritize and delegate tasks to meet guest demand
• Help maintain product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and partner with store leadership
• Support the team wherever needed
• Monitor production efficiency and team adherence to company standards

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for guest experience
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to perform essential functions with or without reasonable accommodation
• Ability to stand and walk for up to 8 hours per shift
• Ability to lift up to 30 pounds regularly and up to 50 pounds occasionally with assistance
• Ability to work around ovens, freezers and refrigeration units
• Point of Sale systems experience
• Ability to lift up to 40 lbs.

Benefits

• Pay-on-Demand: get paid daily for your total shift earnings from the day before
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a rapidly growing company
• Growth and promotion opportunities
• Employee discount and free cookies with every shift
• Flexible scheduling
• Early Wage Access

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States
• Must be able to obtain any required food safety certifications for the location
• Employment is contingent on successful background checks and employment verification

About the company

Insomnia Cookies was founded in a college dorm room and has grown to over 350 stores globally. It is known for its bakery and delivery concept and a loyal following of cookie lovers.