District Manager

The role

You will lead 9-10 city and campus stores in the Oklahoma City market to meet sales, hiring, retention and customer service goals. You will coach store managers and develop diverse teams.

What you will do

• Develop and execute regional support strategies for each store's financial, operational and customer-service goals
• Provide expertise on customer service challenges, team staffing, store operations and company policies and procedures
• Assist in managing labor with the Director of Workforce Planning, regional support team and Store Operations Managers
• Drive top-line sales
• Lead hiring and retention
• Plan customer service training
• Lead leaders and develop diverse teams

Required qualifications

• Minimum of 5 years of experience as multi-unit regional manager in food and beverage, restaurant, hospitality or retail
• 2+ years of leadership experience in a customer service-oriented role
• Ability to build, hire and coach a diverse part-time hourly staff
• In-depth knowledge of business functions such as supply chain, P&L analysis, customer service, compliance and human resources
• Strong organizational, interpersonal and problem-solving skills

Nice to have

• Prior experience with baking, bakery equipment or commercial kitchen equipment

Benefits

• Competitive base plus quarterly bonus
• LTIP bonus plan enrollment
• Medical, dental and vision insurance
• Pet insurance
• 401K with contribution match
• 3 weeks paid vacation
• Paid sick time off
• 2 personal wellness days
• Company laptop
• Commuter reimbursement
• Free cookies

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 300 stores globally. It is headquartered in Philadelphia, Pa.