Shift Lead

The role

As a Shift Lead at the UNCC store in Charlotte, NC, you will lead the bakery team during your shift. You will serve customers, support store leadership, and manage the cookie crew.

What you will do

• Provide customer service and quality products to all guests
• Support store leadership: maintain operations, communicate information, monitor production efficiency
• Hold the team accountable to company standards and procedures
• Assist in training and coaching team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning
• Work alongside the Cookie Crew
• Provide a safe, clean working environment and follow safe food handling practices
• Manage cash handling and deposits

Required qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing, friendly, patient demeanor
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

Benefits

• Flexible part-time work schedules
• Pay-on-Demand: get paid daily for total shift earnings from the day before
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a rapidly growing and reputable company
• Achievable growth and promotion opportunities
• Fun, exciting team environment
• Employee discount and free cookies with every shift

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies was founded in a college dorm room and has grown to over 300 stores globally. It is known for its bakery and delivery concept and nationwide shipping and gifting.