Insomniacookies
Shift Lead
Miami FL (SW Miami). Posted 10 days ago
The role
You will lead the bakery during your shift and work alongside the Cookie Crew to bake, pack and deliver warm cookies and a strong guest experience. You will coach teammates, keep operations running smoothly, and lead by example.
What you will do
- Lead bakery operations during your shift for a strong guest experience
- Bake, package and prepare orders while providing guest service
- Coach and motivate Cookie Crew members with direction and feedback
- Prioritize and delegate tasks to meet guest demand
- Help maintain product quality, food safety, cleanliness and speed of service
- Handle cash management, register accountability and deposits
- Communicate updates and partner with store leadership
- Jump in wherever needed to help the team succeed
Required qualifications
- 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
- Strong communication, organization and problem-solving skills
- Ability to thrive in a fast-paced, team-oriented environment
- Positive attitude and passion for exceptional guest experiences
- Must be 18 years of age or older
- Ability to obtain any required food safety certifications for the location
- Stand and walk for up to 8 hours per shift
- Lift up to 30 pounds regularly and up to 50 pounds with assistance
- Reach, bend, stoop, twist, kneel and lift frequently
- Work around ovens, freezers and refrigeration with varying temperatures
- Operate kitchen equipment safely and read order screens, recipes and safety information
Benefits
- Competitive hourly pay
- Early Wage Access (get paid the next day)
- Flexible scheduling
- Employee discount (free cookies)
Before you apply
- Must be 18 or older
- Employment is contingent on background checks and employment verification
- Food safety certification required where applicable to the location
About the company
Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. Many Assistant Managers and Store Managers began as Shift Leaders.