Store Operations Manager (GM)

The role

You will manage the day-to-day operation of an Insomnia Cookies bakery. You will hire, coach and develop your team, deliver a strong guest experience, and drive sales and operational results.

What you will do

• Own the day-to-day operation of your bakery and make sure every shift is staffed, prepared and set up for success.
• Maintain high standards for cookie quality, speed, accuracy, cleanliness, food safety and bakery execution.
• Own scheduling and labor execution, balancing team needs with business needs.
• Manage ordering, inventory accuracy, product rotation, shrink and other bakery controls.
• Set the standard for hospitality and coach your team to deliver friendly, fast service.
• Hire, onboard, coach and develop Shift Leaders, Cookie Crew and Delivery Drivers.
• Develop Shift Leaders who can lead shifts, coach their teams and solve problems.
• Take ownership of your bakery's sales and key performance measures and act to hit your goals.
• Partner with your District Manager and field leadership to solve problems and improve the bakery.
• Build local community connections and run local marketing activities that drive awareness, traffic and sales.

Required qualifications

• 3+ years of management or leadership experience in restaurant, retail, hospitality or another fast-paced customer-facing environment.
• Availability to work 2 to 3 mid-to-late shifts from Thursday to Sunday.
• A hands-on, player-coach leadership style.
• A track record of hiring, coaching, developing and retaining great teams.
• A natural sense of hospitality and commitment to an exceptional guest experience.
• Strong business acumen and the ability to set priorities and turn goals into action.
• Strong communication, organization and problem-solving skills.
• Comfort learning and using restaurant or retail technology and business systems.
• Ability to obtain any required food safety certifications for the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.
• Ability to stand and walk for up to 8 hours during a shift.
• Ability to lift, carry, push and pull up to 30 pounds regularly and up to 50 pounds occasionally with assistance.

Benefits

• Competitive base pay plus quarterly performance bonus opportunity.
• Monthly cell phone stipend.
• Early wage access (get paid the next day).
• Employee discount.
• Career development and advancement opportunities.
• Medical, dental and vision benefits, starting 30 days after employment.
• 401k company match, starting 30 days after employment.

Before you apply

• Employment is contingent on successful completion of background checks, employment verification and other permitted pre-employment requirements.
• Reasonable accommodation is available during the application and hiring process on request.

About the company

Insomnia Cookies was founded in a college dorm room and has grown to over 350 stores globally. It is known for its bakery and delivery concept and its loyal cookie fans.