Shift Leader

The role

As a Shift Leader, you run the bakery during your shift, day or night. You lead the cookie crew, handle orders and customers, and keep the store running well.

What you will do

• Provide excellent customer service and quality products to guests
• Support store leadership by maintaining operations during your shift
• Communicate pertinent information and monitor production efficiency
• Hold the team accountable to company standards and procedures
• Help train and coach team members
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning
• Lead the cookie crew and work alongside them
• Keep a safe, clean environment and follow safe food handling practices
• Manage cash handling and deposits

Required qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management and people skills
• Outgoing, friendly and patient
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

Benefits

• Flexible part-time schedules
• Pay on Demand, get earned wages at the end of the day
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a rapidly growing and reputable company
• Achievable growth and promotion opportunities
• Fun, exciting team environment
• Employee discount
• Free cookies with every shift

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies was founded in a college dorm room and is known for its bakery and delivery concept. It has over 300 stores globally and is headquartered in Philadelphia, PA.