Shift Leader

The role

As a Shift Leader, you will lead the bakery during your shift, day or night. You will guide the team, serve customers, and help keep the store running well.

What you will do

• Provide excellent customer service and quality products to all guests
• Support store leadership by maintaining operations during your shift
• Communicate pertinent information during your shift
• Monitor production efficiency
• Hold the team accountable to company standards and procedures
• Assist in training and coaching team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning
• Work alongside the Cookie Crew
• Provide a safe, clean working environment and follow safe food handling practices
• Manage cash handling and deposits

Required qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing, friendly, and patient demeanor
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

Benefits

• Flexible part-time work schedules
• Pay-on-Demand: get paid daily for your total shift earnings from the day before
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a rapidly growing and reputable company
• Achievable growth and promotion opportunities
• Fun, exciting team environment
• Employee discount and free cookies with every shift

Before you apply

• Must be 18 years or older to be employed
• Insomnia Cookies complies with Philadelphia's Fair Chance Regulations

About the company

Insomnia Cookies was founded in a college dorm room and is now a bakery and delivery brand with over 300 stores globally. Its headquarters is in Philadelphia, PA.