Senior Technical Program Manager, Security - Mexico

The role

You will run the program management for JumpCloud's Security organization across SecOps, GRC and DevSecOps. You will use AI to handle routine tracking work while you handle prioritization, judgment and stakeholder relationships.

What you will do

• Apply one operating standard across all security projects: ownership, dates, scope, plans and status.
• Own intake and triage of security requests from Slack, ticket forms and direct asks, and set expectations with requestors.
• Produce status briefs and reports, including weekly operating reviews, monthly metrics and quarterly roadmap progress.
• Maintain a model of team capacity and commitments, flag slippage early and escalate overcommitment to leadership.
• Track and measure interruption work such as elevation requests, secret rotations and vulnerability alerts, and propose projects to reduce it.
• Prioritize new work by impact, urgency, dependencies and capacity.
• Work with the AI engineering team as an internal customer, filing feature requests and validating output quality.
• Refine the operating standard and roll out changes with team buy-in.
• Represent the security program management practice to peers and leadership.

Required qualifications

• 6 years of program or project management experience, ideally in technical or engineering organizations
• Demonstrated experience using AI to scale program management work, with specific examples
• Deep fluency with Jira and Confluence, including epics, JQL, dashboards and reporting
• Excellent written communication for executive updates, project briefs and status reports
• Comfort making decisions with incomplete information
• Ability to push back constructively, including upward
• Experience operating in a remote-first organization
• Fluent English, spoken and written

Nice to have

• Prior experience in security, infrastructure or platform engineering organizations
• Passion for security

Before you apply

• Must be located in and authorized to work in Mexico

About the company

JumpCloud is an AI-powered unified IT management platform that consolidates identity, device and access management. It has teams in 15+ countries.