AR & Collections Associate - Mexico (Temporary role)

The role

This person manages a high-volume portfolio of B2B accounts, focusing on monitoring and reaching out about overdue invoices. The role also supports cash forecasting, reporting to Finance Leadership, and resolving billing issues with Sales, Renewals and Operations.

What you will do

• Manage a high-volume portfolio of B2B accounts, with proactive monitoring and initial outreach for lower-tier past-due accounts.
• Contact customers by email and phone about overdue invoices.
• Assist in cash forecasting and predict expected weekly and monthly collections.
• Monitor aging reports and update Finance Leadership on collection status and bad debt risks.
• Identify and resolve billing discrepancies or customer issues delaying payment, working with Sales, Renewals and Operations.
• Record collection activities and customer interactions in the ERP/CRM systems (NetSuite, Salesforce).
• Post daily customer payments, including cash, checks and credit card transactions.
• Use basic contract knowledge to understand payment terms and spot account inconsistencies.
• Take part in Governance calls and handle ad hoc projects as assigned.
• Adopt an AI-friendly mindset and integrate new automation tools into daily workflows.

Required qualifications

• Bachelor's degree in accounting, finance or a related field, or 1-2 years' experience in accounts receivable and collections as a substitute.
• Basic knowledge of sales contracts and standard payment terms.
• Flexibility to work an early shift schedule for European time zones.
• Intermediate to advanced Excel skills.
• Strong analytical, organizational, verbal and written communication, and interpersonal skills.
• Self-motivated, able to multi-task in a dynamic, fast-paced environment.
• Flexibility and adaptability to frequent changes in a fast-growing company.
• Fluent English, spoken and written.

Nice to have

• Knowledge and experience with automation tools and processes.

Before you apply

• You must be located in and authorized to work in Mexico.
• Temporary role.
• Résumés from third-party sources are not accepted at this time.
• Interviews and screening are conducted primarily in English.

About the company

JumpCloud is an AI-powered unified IT management platform that provides secure identity, device and access management. It serves organizations around the globe.