Director, Product Strategy and Operations - Mexico

The role

You will lead product portfolio planning, governance and reporting for the Product leadership team, reporting directly to the SVP Product. The role combines executive reporting, customer evidence, adoption analytics and pricing work, and includes building AI agents and workflows to automate Product Operations.

What you will do

• Operate portfolio planning, product prioritization, governance, dependencies and risks, including Product Business Reviews.
• Own executive, SLT and Board-level Product reporting.
• Own Pendo strategy, instrumentation governance, dashboards and adoption insights.
• Operate PIM intake, prioritization, disposition and customer close-loop practices.
• Own the Customer Advisory Board operating model, agenda, insights and follow-through.
• Maintain use-case, capability, GPL, PMF and package/SKU mappings.
• Partner with Finance and GTM on pricing, packaging, product performance and monetization analysis.
• Improve existing planning, KPI and reporting processes.
• Build AI agents and workflows that automate reporting, synthesize customer evidence and detect portfolio risks.
• Act as a high-trust operating partner, identifying weak evidence and ensuring agreed actions close.

Required qualifications

• Product strategy and Product Operations judgment, or a similar Product Management background (stated as ideally).
• Comfortable with portfolio management, SaaS metrics, Pendo, customer research, pricing and packaging.
• Able to work directly with executives while still building analyses and operating mechanisms personally.
• Demonstrated ability to use AI tooling and build practical agents or workflow automations.
• Commercially minded and willing to challenge low-value activity.
• Ability to work in a frequently synchronous way with Product Leadership and partner with team members globally.
• Fluent English, spoken and written.
• Authorized to work in Mexico.

Before you apply

• You must be located in and authorized to work in Mexico to be considered.
• JumpCloud is not accepting third-party resumes at this time.
• Interviews and screening take place primarily in English.

About the company

JumpCloud is an AI-powered unified IT management platform that consolidates identity, device and access management. It has teams in 15+ countries and is an equal opportunity employer.