Staff Engineer, Cloud Platform - India

The role

You will set the technical direction for observability and FinOps on JumpCloud's cloud platform, across AWS and GCP. You will also own incident management and business continuity and disaster recovery, and write code and AI-driven automation to support them.

What you will do

• Set the technical direction for observability across metrics, logs, traces, and events on AWS and GCP
• Build and run the observability stack (Datadog, Prometheus, Grafana, OpenTelemetry)
• Define SLIs, SLOs, and error budgets, and build dashboards and burn-rate alerts for a 99.99% SLA
• Own cloud cost visibility, tagging standards, and showback reports
• Find and deliver cloud savings, and shape commitment strategy with finance
• Own the incident management process and lead major incidents as incident commander or senior escalation point
• Run root cause analysis for significant incidents and drive follow-up actions to completion
• Build AI agents and self-healing automation for incident response and remediation
• Own business continuity and disaster recovery strategy, including RTO and RPO targets and DR site design
• Plan and run DR tests and failover drills, and mentor engineers on observability and cost-aware design

Required qualifications

• 10+ years of software engineering experience, with at least 4 years in platform, SRE, or infrastructure roles running 24/7 SaaS systems at scale
• Hands-on experience with Datadog, Prometheus, Grafana, or OpenTelemetry at scale
• Measurable track record of cutting cloud spend; comfortable with AWS Cost Explorer, CUR, Kubecost, or similar tools
• Strong production coding skills in Go or Python
• Strong hands-on production experience with AWS, GCP, and Terraform
• Production Kubernetes experience
• Experience owning on-call and incident processes, leading major incidents, and running RCAs
• Experience building automation or LLM-based tools for root cause analysis or auto-remediation
• Experience designing and testing disaster recovery for production SaaS systems
• Software engineering background and experience working closely with customer support teams
• Ability to drive change across multiple teams without direct authority
• Clear communication with engineers, finance, and leadership

Nice to have

• FinOps Certified Practitioner, or hands-on experience applying the FinOps Framework
• Experience with cost tools such as CloudHealth, Vantage, Cloudability, or AWS Compute Optimizer
• Experience building cost and usage data pipelines (AWS CUR, BigQuery billing export, Athena)
• Experience running observability in-house at scale (Prometheus/Thanos/Mimir, Loki, Tempo)
• Experience with eBPF-based monitoring, continuous profiling, or real user monitoring
• Experience negotiating or managing vendor contracts for observability or cloud spend
• Open-source contributions, published writing, or conference talks on observability or FinOps

Before you apply

• You must be located in and authorized to work in India to be considered
• Recruitment communication comes only from official @jumpcloud.com addresses; the company will never ask for payment or personal financial details
• Third-party resumes are not accepted

About the company

JumpCloud is an AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. It is an equal opportunity employer.