Technical Writer - India

The role

Lead and scale JumpCloud's product and developer documentation as an information architect and workflow innovator. Work in a Docs-as-Code pipeline on GitHub and use AI tools and prompt engineering to speed up content work.

What you will do

• Manage documentation with GitHub workflows: Markdown drafts, branches, Pull Requests and code reviews
• Publish through automated CI/CD pipelines using static site generators such as Docusaurus, MkDocs or Hugo
• Maintain version control across product releases, API versions and branch merges
• Write and maintain API references, developer guides, user how-tos, configuration guides and release notes
• Partner with Engineering, Product Managers and Designers; provide UX copy for prototypes
• Manage and prioritize 15-20 rolling feature and update releases per quarter
• Validate feature flags, API endpoints, sample code and UI flows before publishing
• Build in-app onboarding flows, tooltips and release announcements using Pendo or similar tools
• Design and standardize prompts and templates to speed up documentation work
• Audit AI-generated drafts for accuracy, brand tone, hallucinations and security compliance

Required qualifications

• 4-7+ years as a Technical Writer, Documentation Engineer or Product Content Strategy Specialist in a SaaS or tech environment
• Proven mastery of GitHub (PRs, code reviews, branch management), Markdown and static site generators in a Docs-as-Code pipeline
• Hands-on use of generative AI tools (LLMs, AI coding assistants) and working knowledge of prompt engineering
• Ability to quickly contribute to the platform and new features given technical, nuanced specifications
• Strong editorial judgment to catch subtle hallucinations, outdated parameters and security risks in AI-assisted drafts
• Hands-on experience building in-app messaging, guides and analytics with Pendo or comparable tools (Appcues, Userpilot, WalkMe)
• Fluent English, written and spoken
• Located in and authorized to work in India

Nice to have

• Experience using Pendo to track documentation consumption and guide completion rates
• Experience training or refining AI models on internal style guides and technical glossaries
• Background in API design or developer-focused content strategy
• Ability to create JSON scripts

Before you apply

• Must be located in and authorized to work in India
• Fluent written and spoken English is required
• Submit a portfolio with the application: documentation samples, AI prompts, demo videos, in-app notification or onboarding examples, or Git repositories
• Submit a résumé and a brief explanation of why you fit the role; third-party resumes are not accepted

About the company

JumpCloud is an AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device and access management. It operates with remote-first teams in 15+ countries.