Senior Solution Architect - United States

The role

You will guide enterprise customers through complex migrations from legacy identity and directory systems to JumpCloud's Open Directory Platform. You will act as the trusted technical authority, leading discovery, architecture and deployments for high-stakes enterprise engagements.

What you will do

• Facilitate discovery sessions and technical workshops for enterprise engagements.
• Define migration milestones and technical roadmaps.
• Execute hands-on deployments and directory cutovers, including Active Directory, Okta and Google Workspace migrations.
• Design enterprise identity architecture for large-scale customer environments.
• Manage ongoing high-complexity engagements with Customer Success counterparts.
• Create technical documentation and guides.
• Mentor newer team members and update internal processes and knowledge.

Required qualifications

• Enterprise identity architecture design and technical discovery facilitation for large-scale customer environments.
• Proven track record executing end-to-end directory migrations and integrations that enable automated JML functions.
• Deep technical implementation expertise in SAML 2.0, OIDC, SCIM, JIT and RADIUS.
• Multi-OS device management and policy deployment across Windows, macOS, Linux, iOS and Android.
• Fluent written and spoken English.

Nice to have

• Advanced understanding of Microsoft enterprise ecosystems (Active Directory, Entra ID, Azure AD Connect, Intune, Microsoft 365, AVD).
• Enterprise identity governance, zero-trust security frameworks, and network authentication (SSH, SMB/Samba, Kerberos).
• Professional Services delivery methodologies and adoption tracking.
• Experience with JumpCloud Admin Console or equivalent cloud identity platforms.
• Experience with Okta, Entra ID, Google Workspace, Microsoft Intune, Apple MDM, Jamf.
• Experience with agentic tooling and LLMs such as Claude, Gemini, ChatGPT and MCPs.
• Scripting and automation with PowerShell, Bash and REST APIs.

Benefits

• Medical plans, including a high deductible HSA plan with employer contribution.
• Two dental plans and vision insurance.
• Flexible spending account (FSA).
• Employee assistance program (EAP).
• Short- and long-term disability insurance.
• Life insurance.
• 401k savings plan with match.
• Flexible paid time off policy.

Before you apply

• You must be located within one of the 50 U.S. States.
• Applicants must submit a résumé and a brief explanation of fit; third-party résumés are not accepted.

About the company

JumpCloud is an AI-powered unified IT management platform that consolidates identity, device and access management. It helps organizations secure their workforce and AI agents.