Manager, Professional Services - India

The role

Lead and grow a distributed team of Professional Services and Software Engineering professionals in India. Lead service delivery and implementations for new and existing JumpCloud customers, including migrations from legacy directories.

What you will do

• Lead, mentor and develop a distributed team of Professional Services and Software Engineering professionals
• Manage the team using Scrum: backlog planning, sprint planning, product prioritization and velocity tracking
• Grow the services business in the region, including strategy for service delivery adoption
• Collaborate with Customer Success, Engineering, Revenue Operations and leadership on customer delivery outcomes
• Drive product adoption and contribute to customer retention and growth
• Define, track and implement professional services metrics to evaluate team performance
• Design complex tools and solutions that meet specific customer technical and business needs
• Review data to identify trends and improve tooling and processes
• Represent Professional Services in strategic meetings with GCS, Engineering and Product
• Manage a team that plans and oversees implementations and migrations from Active Directory, Okta and other legacy directories to JumpCloud

Required qualifications

• 10 to 14 years of experience in programming, scripting or professional services in a SaaS or IT environment
• At least 3 to 5 years of experience leading technical teams and owning engineering initiatives
• Demonstrated experience managing software teams using Scrum or other Agile methodologies
• Advanced proficiency in PowerShell and Bash scripting
• Experience with Python or another object-oriented language
• Deep expertise in Active Directory, Microsoft 365, AzureAD and Okta
• Advanced understanding of LDAP(S), RADIUS, SAML, OIDC and SCIM
• Familiarity with AWS, Azure or GWS
• Experience managing Windows, macOS and Linux operating systems
• Familiarity with project management strategies for technical deployment projects
• Fluent English in speaking and writing

Benefits

• Remote-first work within India

Before you apply

• Must be located in and authorized to work in India
• Third-party resumes are not accepted
• Submit a résumé and a brief explanation of why you are a good fit

About the company

JumpCloud is an AI-powered unified IT management platform that consolidates identity, device and access management to secure the modern workforce. It serves organizations globally with teams in 15+ countries.