Site Reliability Engineer - India

The role

You will design, run and improve the reliability of JumpCloud's production systems and APIs on AWS and GCP. You will work on observability, Kubernetes, infrastructure as code, disaster recovery and automation that reduces manual work.

What you will do

• Design, deploy and maintain the reliability, availability and performance of critical systems and APIs across AWS and GCP.
• Operationalize SLIs, SLOs and error budgets with core application teams.
• Build and refine observability across microservices and cloud infrastructure using tools like Datadog.
• Set up actionable monitoring on Golden Signals to improve detection time and reduce alert fatigue.
• Take part in on-call rotations, incident response and blameless post-incident reviews.
• Manage production Kubernetes (EKS) clusters with GitOps delivery workflows (Argo CD, Kargo).
• Provision and secure multi-cloud infrastructure with modular Terraform.
• Develop and maintain disaster recovery dashboards, runbooks, multi-region failover automation and validation tests against RTO and RPO targets.
• Reduce operational toil by writing production-grade Python or Go scripts and automation tools.
• Use AI-assisted development tools to speed up scripting, runbook generation and incident triage.

Required qualifications

• 5+ years of professional software engineering experience in SRE, DevOps or Platform Engineering on 24/7 mission-critical systems.
• Hands-on Python or Go skills for SRE tools, custom automation and cloud integrations.
• Production experience with Kubernetes operations, container orchestration and GitOps pipelines (Argo CD).
• Solid experience writing, maintaining and modularizing Terraform configurations.
• Direct experience operating cloud workloads on AWS (EKS, IAM, VPC networking, Route53, ALB/NLB) or GCP.
• Practical experience with cost-allocation tagging, resource right-sizing and FinOps dashboards.
• Experience building DR dashboards, running failover drills and configuring monitoring for system health and recovery metrics.
• Practical experience with Datadog (or similar), PagerDuty, alerting hygiene and SLI/SLO frameworks.
• Operational experience configuring and troubleshooting production service meshes (Istio or similar) and high-availability proxies (HAProxy, NGINX or similar).
• Strong troubleshooting skills, effective collaboration and a track record of driving operational efficiency through code.
• Fluent written and spoken English.
• Willingness to commit to being ready and able to respond during assigned on-call shifts.

Nice to have

• Experience with CI/CD tools such as GitHub Actions or GitLab Pipelines.
• Basic understanding of chaos engineering principles or testing resilience in staging or production.
• Familiarity with secrets management tools (HashiCorp Vault, AWS Secrets Manager, External Secrets Operator).
• Basic knowledge of DevSecOps tools and scanning or fixing infrastructure-as-code vulnerabilities.

Benefits

• Remote-first work within India.

Before you apply

• You must be located in and authorized to work in India to be considered.
• JumpCloud is not accepting third-party resumes at this time.
• Interviews and screening take place primarily in English.
• Applicants submit a résumé and a brief explanation of why they are a good fit.

About the company

JumpCloud is an AI-powered unified IT management platform that secures the modern workforce through identity, device and access management. It has teams in 15+ countries.