Sales Engineer - United States

The role

You will act as a technical trusted advisor for organizations evaluating the JumpCloud platform. You will give product demonstrations, support sales teams, and help prospects set up and test free trials.

What you will do

• Provide consultative technical support to organizations evaluating the JumpCloud platform
• Give tailored product demonstrations
• Uncover customer pain points and align JumpCloud solutions to them
• Support direct and partner sales teams with product questions and skill development
• Build partner relationships through technical enablement and co-selling
• Help prospects set up and configure free trials
• Answer technical questions from prospects during their trial
• Assess prospect readiness to enter a formal sales cycle
• Advise on implementation best practices for fastest time to value
• Identify common technical issues that could be solved by product development, automation or self-serve

Required qualifications

• Excellent written and verbal communication skills
• Ability to make complex things simple
• Comfortable speaking with technical evaluators and IT leaders, adjusting the talk track to the audience
• Desire and ability to learn new complex concepts
• Fluent English, spoken and written

Nice to have

• 2-5 years of experience in a technical Sales Engineering or similar role
• Strong knowledge of Cloud/SaaS technologies
• Strong understanding of Active Directory environments
• Understanding of network architecture
• Knowledge of authentication and authorization protocols such as SAML, OIDC/OAuth, LDAP, RADIUS
• Familiarity with MDM, RMM, or similar endpoint solutions
• Familiarity with MFA technologies such as TOTP, WebAuthn
• Experience configuring and deploying identity and/or directory solutions
• Experience with basic scripting such as bash or PowerShell
• Experience with API integration and automation

Before you apply

• Must be located within one of the 50 U.S. states
• Interview and screening are conducted primarily in English
• Submit a resume and a brief explanation of why you are a good fit
• JumpCloud is not accepting third-party resumes

About the company

JumpCloud is an AI-powered unified IT management platform that consolidates identity, device and access management. It helps organizations secure access for human users and autonomous AI agents.