Director, Product Strategy and Operations -India

The role

This leader will run the operating system for Product leadership at JumpCloud: portfolio planning, reporting, Pendo adoption insights, customer advisory, and packaging. The role reports directly to the SVP Product and is remote within India.

What you will do

• Operate portfolio planning, product prioritization, governance, dependencies, risks, and Product Business Reviews.
• Own executive, SLT, and Board-level Product reporting.
• Own Pendo strategy, instrumentation governance, dashboards, and adoption insights.
• Operate PIM intake, prioritization, disposition, and customer close-loop practices.
• Own the Customer Advisory Board operating model, agenda, insights, and follow-through.
• Maintain use-case, capability, GPL, PMF, and package/SKU mappings.
• Partner with Finance and GTM on pricing, packaging, product performance, and monetization analysis.
• Improve existing planning, KPI, and reporting processes rather than automatically replacing them.
• Build AI agents and workflows that automate reporting, synthesize customer evidence, detect portfolio risks, and reduce manual Product Operations work.
• Identify weak evidence, force decisions, and ensure agreed actions close.

Required qualifications

• Fluent English, spoken and written.
• Comfortable with portfolio management, SaaS metrics, Pendo, customer research, pricing, and packaging.
• Able to work directly with executives while still building analyses and operating mechanisms personally.
• Demonstrated ability to use AI tooling and build practical agents or workflow automations.
• Commercially minded and willing to challenge low-value activity.
• Ability to work in a frequently synchronous way with Product Leadership and partner with team members globally.

Nice to have

• Product strategy and Product Operations judgment, or a similar Product Management background.

Before you apply

• You must be located in and authorized to work in India to be considered.
• JumpCloud is not accepting third-party resumes at this time.
• Submit your résumé and a brief explanation of why you would be a good fit.

About the company

JumpCloud is an AI-powered unified IT management platform that consolidates identity, device, and access management for the modern workforce. It serves organizations around the globe, with teams in 15+ countries.