Senior Site Reliability Engineer - India

The role

You will architect, scale and improve the reliability and performance of JumpCloud's multi-region microservices, APIs and authentication infrastructure on AWS and GCP. You will also lead disaster recovery, on-call incident management and observability work.

What you will do

• Architect, scale and improve reliability, availability and performance of multi-region microservices, APIs and authentication infrastructure (AWS/GCP).
• Build and maintain disaster recovery processes, multi-region failover automation and business continuity strategies against RTO and RPO objectives.
• Lead the design and enforcement of SLIs, SLOs and error budget frameworks across engineering teams.
• Drive observability strategy using Datadog, including Golden Signals monitoring.
• Lead on-call escalation and major incident management, and drive adherence to 99.99% availability SLAs.
• Facilitate blameless post-incident reviews and carry out root-cause remediations.
• Architect, manage and scale production Kubernetes (EKS) clusters with GitOps workflows (Argo CD, Kargo).
• Design and maintain modular Infrastructure-as-Code using Terraform across multi-account, multi-region cloud environments.
• Design and maintain FinOps and cost-optimization dashboards covering multi-cloud spend and resource utilization.
• Write production-grade Python or Go tooling, platform automation and custom integrations; author runbooks and architecture decision records, and mentor engineers.

Required qualifications

• 8+ years of professional experience in SRE, DevOps or Platform Engineering on 24/7 mission-critical distributed systems.
• Bachelor's degree in Computer Science, Software Engineering or an equivalent technical discipline.
• Advanced Python or Go skills for writing internal SRE platforms, tools and API integrations.
• Hands-on experience with production EKS/GKE clusters, networking, RBAC and GitOps tooling (Argo CD).
• Deep Terraform proficiency across complex multi-account AWS environments (IAM, VPCs, Transit Gateway, ALB/NLB, Route53).
• Experience driving cloud cost-efficiency, right-sizing, cost-allocation tagging and building FinOps dashboards.
• Experience designing and testing multi-region disaster recovery architectures and automating failover.
• Experience defining SLI/SLOs, managing PagerDuty schedules and optimizing observability platforms.
• Experience designing and operating enterprise service meshes (Istio, Linkerd or similar) and ingress/proxy systems (HAProxy, NGINX or similar).
• Ability to lead technical discussions, write architectural design docs/RFCs and mentor engineering peers.
• Fluent English, spoken and written.
• Strong problem-solving, communication and collaboration skills.

Nice to have

• Basic understanding of chaos engineering principles or testing resilience in staging or production.
• Experience with secrets management (Vault, AWS Secrets Manager, External Secrets Operator, Cert-Manager).
• Background in DevSecOps practices, service meshes (Istio) and automated vulnerability remediation in infrastructure code.
• Background supporting identity services, IAM, enterprise directory platforms or security-focused SaaS.

Before you apply

• You must be located in and authorized to work in India to be considered.
• Fluent English is required for the interview and screening process.
• On-call shifts are expected.

About the company

JumpCloud is an AI-powered unified IT management platform that consolidates identity, device and access management. It serves organizations worldwide, with teams in 15+ countries.