Director of Global Account Management - India

The role

Lead and grow a global team of 20+ account managers and 3 team managers as Director of Global Account Management. Own net revenue retention and expansion targets across regions, and work closely with Product, Marketing, Alliances and Professional Services.

What you will do

• Manage AM leaders and the existing 20+ person account management team to expand accounts and drive cross-sell and customer growth across the Americas, EMEA, APAC and India.
• Engage with the JumpCloud product suite and cybersecurity ecosystem, and help AMs turn platform capabilities into business value for technical buyers.
• Own global Net Revenue Retention (NRR) and expansion targets, including upsell, cross-sell and platform adoption within the existing customer base.
• Define best practices, programs, standards and processes, including account planning, ABM, pricing and QBRs.
• Partner with Product Marketing, Product Management, Alliances and Professional Services to share customer feedback, shape roadmaps and ensure a high-touch customer journey.
• Connect directly with customers at all levels to support a strong account management function.
• Drive strategic initiatives with sales, professional services and product marketing.
• Partner with marketing to keep a consistent brand experience across customer interactions.

Required qualifications

• 8+ years of experience leading and managing teams of account managers.
• Track record of proactive expansion within existing accounts, consistently increasing ARR and securing upsells while retaining key customers.
• 3+ years of experience selling a SaaS platform for a high-growth US-based company into customers in multiple geographies, including US enterprise.
• Experience working with technically complex software platforms and selling into technical customers.
• Strong ability to inspire all levels of your team.
• Ability to listen, articulate positions and advocate for customers, challenge assumptions respectfully, and give and receive feedback.
• Creative problem-solving ability to identify obstacles and viable solutions.
• Outcome orientation: able to articulate the desired outcome and work collaboratively to achieve it.
• Excellent communication, collaboration, facilitation and presentation skills at all levels of the organization and with customers.
• Fluent written and spoken English.

Nice to have

• Direct experience leading sales operations or deal desk team members.
• Domain experience with IT-related technologies such as directory services, LDAP, RADIUS, SAML, multi-factor authentication, MDM or similarly complex technologies.

Benefits

• Remote-first work within India.
• Opportunity to grow expertise on a fast-growing SaaS platform with a seasoned executive team.

Before you apply

• You must be located in and authorized to work in India.
• Interviews and screening are conducted primarily in English.
• Third-party resumes are not accepted at this time.
• Submit a résumé and a brief explanation of why you are a good fit.

About the company

JumpCloud is an AI-powered unified IT management platform that consolidates identity, device and access management to secure the modern workforce. It serves organizations worldwide with teams in 15+ countries.