Director, Product Experience & Design - India

The role

Lead the experience vision and design direction for the JumpCloud platform, including the admin console, end-user experience, and AI-assisted and agent-driven workflows. Manage and grow a team of designers and design managers, working as an equal partner with Product and Engineering.

What you will do

• Set a multi-year experience vision and priorities for the platform, in partnership with Product owners
• Own core end-to-end workflows, held to one bar of consistency, self-service and reliability
• Design permissions, policies, sign-in, recovery and alerts so admins act with confidence and employees stay secure
• Drive adoption and onboarding through in-product guidance, announcements and onboarding
• Measure user satisfaction by combining NPS, product feedback, support and research
• Lead discovery, usability testing and post-launch measurement
• Set design review standards, accessibility standards and design system strategy, from Figma to code
• Organize the team, its capacity and design operations for a distributed team
• Lead how the whole design team uses AI, from discovery and synthesis to prototyping in code
• Hire, grow and manage designers and managers across locations

Required qualifications

• 10+ years in product design
• 4+ years leading design managers and multi-disciplinary teams in B2B SaaS
• A track record of experience improvements with measurable results, such as adoption, task success, support volume or NPS
• Experience shaping AI-powered or agent-driven product experiences
• Experience designing complex, technical or security-critical products
• Hands-on building and prototyping in code with AI tools such as Claude or Cursor
• Advanced Figma fluency: components, variables, tokens and design systems at scale
• Clear, confident communication with senior leaders
• Fluent written and spoken English

Nice to have

• Identity, security, device management, IT or developer tools experience
• Experience leading distributed teams across time zones (US, India and Turkey)
• A portfolio with two or three case studies showing work from problem to shipped outcome, including how you use AI

Before you apply

• You must be located in and authorized to work in India
• Resume and a brief explanation of why you are a good fit are requested; third-party resumes are not accepted
• Interviews and screening are conducted primarily in English

About the company

JumpCloud is an AI-powered unified IT management platform that consolidates identity, device and access management for modern workforces, including AI agents. It serves organizations around the globe and is an equal opportunity employer.