Senior Forward Deployed Engineer, Managed Services

The role

You will build, configure and expand AI Agents for a portfolio of Outreach's largest customer accounts, beyond the initial implementation. You will act as the subject matter expert and trusted advisor for those customers and work with Customer Success and Account Executives.

What you will do

• Build, configure and tune new AI Agents (Revenue, Deal, Research, Conversation, Forecasting) to expand automation and credit consumption
• Design and manage context-aware prompts for each customer's AI Agent use cases
• Manage configuration for onboarded customers and troubleshoot solutions in real time
• Train client admins on platform use, best practices and functionality
• Serve as the Outreach Admin's main point of contact and trusted advisor
• Partner with GTM Account Teams on expansion, renewal and delivery needs
• Resolve escalations and at-risk accounts quickly and share trends with the Practice Manager
• Track KPIs and adjust to stay on target
• Mentor peer consultants and set agent configuration and prompt design best practices
• Act as technical escalation point for peer consultants and work with Product on gaps

Required qualifications

• 6-8+ years in a technical, customer-facing role at a mid-to-large business, ideally SaaS
• Technical and AI fluency with Outreach or a comparable SaaS platform
• Experience with prompt engineering, LLM-based tools, and applying generative or agentic AI to sales workflows
• Ability to influence AI and technology adoption inside customer organizations
• Track record hitting utilization, consumption or renewal-linked KPIs
• Experience building trust and client relationships remotely
• Handles tight deadlines and multiple concurrent engagements
• Self-starter, comfortable with ambiguity and autonomy
• Sharp written and verbal communication
• Track record owning the most strategic or highest-complexity accounts
• Experience mentoring or informally leading peers in a customer-facing technical role
• Embodies core values: Trusted Advisor, Win as One Team, Take Ownership

Nice to have

• Background in sales strategy, renewals or account expansion
• Knowledge of sales processes such as lead generation, pipeline management and KPIs
• Experience with the software delivery lifecycle or application implementation
• Skilled at coaching others on sales process best practices
• Skilled at learning a customer's business strategy, processes and solutions
• Experience delivering Managed Services at a software company
• Experience shaping team-wide playbooks, frameworks or enablement content

Benefits

• Highly competitive salary
• 25 days annual vacation plus sick time and casual leave
• Group medical coverage for employees and up to 5 eligible family members
• OPD benefit covered up to INR 10,000
• Life and personal accident insurance at 3x annual CTC
• 26 weeks maternity leave pay and 15 days paternity leave pay
• RSU program
• Diversity and inclusion programs and employee resource groups
• Employee referral bonuses
• Team outings

Before you apply

• Working hours follow US-based customer hours; night-shift allowance provided
• Occasional in-person or team events may be requested during local IST hours

About the company

Outreach, founded in 2014, provides an agentic AI platform for revenue teams. Customers include Databricks, SAP, Siemens and Verizon.