Forward Deployed Engineer, Onboarding Services

The role

You will be the main point of contact for customers after they buy Outreach, guiding onboarding and implementation of the platform and its AI agents. You will drive adoption, manage project milestones, and hand off customers to Customer Success once live.

What you will do

• Serve as primary customer contact through onboarding and implementation
• Deliver implementations on time against agreed milestones
• Own delivery of Outreach AI Agents, from configuration and prompt engineering through adoption
• Manage project scope, budget, margin, risk, and customer sign-off
• Drive platform and agent adoption during and after go-live
• Support customers buying additional post-launch services
• Identify opportunities for additional services, including Managed Services
• Document customer information so handoffs are seamless
• Own the post-launch handoff to Customer Success
• Partner with Support, Product, and Engineering to capture and act on customer feedback

Required qualifications

• 3-5 years in professional services, consulting, implementation, or a related customer-facing technical role, ideally in SaaS
• Proven track record building customer trust while delivering implementation excellence
• AI-forward, proactively adopting new AI tools and techniques
• Hands-on experience configuring, tuning, or piloting AI agents, including prompt engineering and agent workflow design
• Strong project management skills
• Communicates credibly at every level of a customer organization
• Self-starter, comfortable with ambiguity, quick to learn complex technical concepts
• Breaks down ambiguous problems into manageable components

Nice to have

• Experience implementing Outreach or a comparable sales engagement, conversation intelligence, or forecasting platform
• Knowledge of sales processes such as lead generation, pipeline management, and KPIs
• Experience with the software delivery lifecycle or application implementation
• Experience with CRM administration (Salesforce, Dynamics) and integrations
• History of improving processes, methodologies, programs, or frameworks

Benefits

• Flexible time off
• 401k
• Medical, dental, and vision coverage for full-time employees and dependents
• Parental leave program with options for a paid night nurse and gradual return to work
• Infertility and assisted reproductive services benefit
• Employee referral bonuses
• Snacks and beverages in the office and team events
• Diversity and inclusion programs and employee resource groups

Before you apply

• Candidates based in the Eastern or Central United States are preferred

About the company

Outreach, founded in 2014, provides an agentic AI platform for revenue teams. Its customers include Databricks, SAP, Siemens, and Verizon.