IT Administrator

The role

You will be the on-site IT contact in Golden, Colorado, providing end-user support, onboarding, and application administration. Your work covers two Colorado sites and contributes to IT across all offices, with a path to owning the global IT service desk within six months.

What you will do

• First point of contact for Colorado support issues, including computer, hardware, permissions and printers
• Pick up, support and close tickets in the IT service desk, escalating out-of-scope tickets
• Support clean room and lab operations, including network setup, environmental controls and specialized hardware
• Help colleagues procure new software tools and IT equipment
• Support the IT team during investigatory and regulatory audits
• Run employee onboarding with the People Team and act as on-site IT contact for Golden new hires
• Provision Mac, Windows and Linux laptops via MDM tooling (Fleet)
• Create and manage permissions for SaaS accounts such as Okta, Google Workspace, O365, Slack and Atlassian
• Document new and existing projects and systems, and maintain IT internal doc repos
• Provide break/fix work for AV conference rooms and assist with network upgrades

Required qualifications

• 3+ years of hands-on IT support experience following industry best practices
• Strong end-user support skills and a customer-service mindset
• Ability to translate technical issues into plain language
• Attention to detail and experience running onboarding procedures
• Experience with internal corporate networking (DNS, VPN, VLANs)
• Experience administering SaaS environments and SSO technologies (Okta, Google Workspace, O365)
• Based in or able to relocate to the Golden, CO area; on site role
• Strong English skills for an international team

Nice to have

• Experience with Okta administration
• Knowledge of Atlassian products (Jira, Confluence), especially Jira administration
• Experience automating repetitive tasks with AI tools
• Experience using or supporting Linux as a desktop operating system
• Working knowledge of industry security practices

Benefits

• 100% company-paid medical, dental and vision insurance option for employees and dependents
• 100% company-paid Basic Life, AD&D, short-term and long-term disability insurance
• Health Savings Account with employer contribution, FSAs and pre-tax commuter benefits
• Carrot Fertility benefits with financial support
• One Medical membership for telemedicine and primary care
• Free confidential Employee Assistance Program
• Fully paid parental leave: 16 weeks for birthing parents, 10 weeks for non-birthing parents, plus optional 2-week part-time return
• Flexible Time Off policy and 12 paid holidays
• 401(k) plan and equity options
• Daily catered lunches and snacks in office
• International exposure to the team in France
• Annual company off-sites and social events

Before you apply

• Your resume must be attached in English

About the company

Loft Orbital builds shareable satellites and provides end-to-end space missions as a service for governments, companies and research institutions. The company has offices in San Francisco, Golden and Toulouse.