Customer Delivery Engineer

The role

You will be the main technical contact for customer satellite missions. You will plan, deploy and run spacecraft operations from requirements through on-orbit execution.

What you will do

• Serve as the primary technical interface for customer missions
• Own the full mission lifecycle: requirements, ConOps, launch, commissioning, on-orbit execution, anomaly triage and long-term optimization
• Operate Loft spacecraft and payloads on orbit, including anomaly resolution and performance optimization
• Design and implement mission applications on Loft's API and operational framework with customers
• Develop mission tooling and automation in Python
• Turn operational experience and customer feedback into product improvements and roadmap input

Required qualifications

• 3+ years of experience in an operational engineering environment, such as satellite operations, forward deployed engineering, production infrastructure, backend or platform engineering for live produc
• Experience with satellite operations, spacecraft commissioning, or AIT
• Experience owning or significantly contributing to production systems in mission-critical environments
• Experience diagnosing and resolving issues in complex, multi-layered systems
• Strong Python scripting skills and comfort building automation for operational systems
• Experience working across software systems, APIs and infrastructure such as Docker or similar DevOps environments
• Ability to operate in dynamic, high-pressure environments where real-time decisions matter
• Strong communication skills and experience working directly with customers or cross-functional stakeholders

Nice to have

• Experience with spacecraft subsystems such as guidance and control, power systems or communications systems
• Experience integrating external systems into larger operational architectures
• Experience with configuration languages such as CUE
• Experience operating within a full product lifecycle, translating real-world usage and feedback into improvements
• Experience working with international or cross-cultural teams

Benefits

• Equity
• Up to 35 days of paid time off (vacations and RTT) and flexible working hours
• Health and life insurance
• Lunch vouchers
• Cross-office travel between San Francisco, Colorado and Toulouse
• Company and team off-sites and events
• Relocation assistance to Toulouse when applicable

Before you apply

• Resume must be attached in English

About the company

Loft provides governments, companies and research institutions with end-to-end satellite missions as a service. It was founded in 2017 and has flown more than 30 missions.