Technical Program Manager, Customer Delivery

The role

You will own Mission Development Plans and the Customer Offering Portfolio for Loft's customer missions. You will work with Customer Delivery Engineers so the right capabilities, plans and tooling are in place to deliver customer missions on orbit.

What you will do

• Own the Mission Development Plan for assigned missions and drive them to completion against launch-anchored deadlines
• Manage the Customer Offering Portfolio and drive new capability development with product and engineering teams
• Partner with Customer Delivery Engineers to ensure needed capabilities, plans and tooling are ready
• Represent operational and customer constraints in product planning and manage deployment of new features into operational use
• Run internal reviews and report on development progress, risks and blockers to leadership and customers
• Engage directly with customers, up to executive level, on scope, schedule and capability tradeoffs
• Continuously improve Customer Delivery processes, templates and workflows

Required qualifications

• About 8 years of professional experience in technical program, product or engineering roles
• About 3 years as an Engineering Program Manager or Product-focused Technical Program Manager at a product-driven technology company
• Experience deploying products into production or operational environments
• Experience in the satellite or aerospace industry, with working knowledge of spacecraft systems, mission operations or payload development
• Experience working directly with external customers, including executive-level stakeholders
• Exceptional and proven technical aptitude
• Excellent communication skills at all levels, with organization and prioritization skills for parallel workstreams

Nice to have

• Direct experience with satellite on-orbit operations, commissioning or ground segment software
• Technical leadership experience, formal or informal
• Experience building or managing a product or capability portfolio, roadmap or plan of record
• Experience with international customers and distributed teams

Benefits

• 100% company-paid medical, dental and vision insurance option for employees and dependents
• 100% company-paid Basic Life, AD&D, Short-Term and Long-Term Disability insurance
• Health Savings Account with employer contribution, plus FSAs and pre-tax commuter benefits
• Carrot Fertility benefits with financial support
• One Medical membership for telemedicine and primary care
• Free, confidential Employee Assistance Program
• Fully paid parental leave: 16 weeks for birthing parents and 10 weeks for non-birthing parents, plus optional 2-week part-time return
• Flexible Time Off policy and 12 paid holidays
• 401(k) plan and equity options
• Daily catered lunches and snacks in office
• International exposure to the team in France
• Annual company off-sites and social events

Before you apply

• Resume should be attached in English

About the company

Loft provides governments, companies and research institutions with end-to-end missions in orbit as a service. Founded in 2017, it has flown more than 30 missions and is scaling toward 30 satellites by 2027.