IT Site Support Technician

The role

You will be the first point of contact for IT support in Toulouse, helping colleagues with computers, hardware, software access and printers. You will also support IT across Loft's offices, with onboarding and facilities care.

What you will do

• Serve as first point of contact for Toulouse-based IT support issues
• Assist colleagues with computer questions, hardware upgrades, application permissions and printers
• Help colleagues procure new software tools and IT equipment
• Support lab operations, including network setup, vSphere administration and environmental controls
• Support the IT team during investigatory and regulatory audits
• Facilitate employee onboarding and act as on-site IT contact for Toulouse new hires
• Provision Mac, Windows and Linux laptops for new employees via MDM tooling
• Create and manage permissions for end-user SaaS accounts
• Document new projects and existing systems, and maintain IT internal doc repos
• Provide break/fix work for AV conference rooms and help maintain office safety, security and improvement projects

Required qualifications

• 2+ years of hands-on IT support experience following industry best practices
• Professional working proficiency in French and English, spoken and written
• Strong end-user support skills and a customer-service mindset
• Experience with internal corporate networking (DNS, VPN, VLANs)
• Experience administering SaaS environments and SSO technologies (e.g., Okta, Google Workspace, O365)
• Based in or able to relocate to the Toulouse area

Nice to have

• Experience with Okta administration
• Experience using or supporting Linux as a desktop operating system
• Knowledge of Atlassian products (Jira, Confluence)
• Working knowledge of industry security practices
• Experience with GCP or AWS in a DevOps/SRE capacity
• Kubernetes or Docker experience

Benefits

• Equity
• Up to 35 days of paid time off (vacations and RTT)
• Flexible working hours
• Health and life insurance
• Lunch vouchers
• Cross-office travel opportunities between San Francisco, Colorado and Toulouse
• Company and team off-sites and events
• Relocation assistance to Toulouse when applicable

Before you apply

• Resume must be attached in English

About the company

Loft provides governments, companies and research institutions with a simple way to deploy missions in orbit, offering end-to-end missions as a service. Founded in 2017, it has more than 30 missions flown and offices in San Francisco, Golden and Toulouse.