Senior Platform Engineer

The role

You will build and improve the internal platform that engineers use to ship and run services. The work covers infrastructure, CI/CD, self-service workflows, reliability, and tooling for agent-assisted engineering.

What you will do

• Build self-serve workflows so engineers can provision infrastructure, ship services, and recover from failures.
• Improve CI/CD pipelines, deploy checks, progressive delivery, and automated rollback.
• Simplify infrastructure and turn AWS and Kubernetes complexity into a prioritized plan.
• Strengthen observability, alerting, SLOs, and capacity planning, and use incidents and support trends to choose fixes.
• Improve tooling, environments, and access boundaries for engineers directing agents, with security colleagues.
• Work across application, container, database, networking, and cloud boundaries to fix performance and reliability issues.
• Document decisions and coach teammates.
• Join platform on-call and incident response.

Required qualifications

• 5+ years in platform engineering, DevOps, SRE, or related infrastructure work, or equivalent demonstrated depth.
• Deep hands-on Kubernetes experience, including configuration, secrets, deployment, scaling, and production troubleshooting.
• Experience building and operating AWS infrastructure for production systems with meaningful traffic and availability needs.
• Strong infrastructure-as-code and CI/CD experience, including Terraform and GitLab CI or comparable tools.
• An observability mindset using metrics, logs, traces, and alerting.
• Ability to write, read, debug, and maintain automation and tooling across application and infrastructure boundaries.
• Examples of making delivery safer, reducing operational toil, or enabling engineers to work independently.
• Clear written communication and experience leading technical work across teams without formal authority.

Nice to have

• Experience with cloud security, least-privilege access, secrets management, SOC 2, or GDPR.
• Application performance tuning, PHP/Laravel, database operations, and infrastructure for AI agents.

About the company

Loop helps merchants build customer confidence and profit through better post-purchase experiences. Over 5,000 brands use its connected commerce operations suite.