Sr. Business Analyst, Salesforce

The role

This person will lead business-critical technology projects, including Salesforce solutions, custom billing and revenue cycle applications. The role works with Sales, Finance, Legal, Product, Operations, Data and Engineering teams to gather requirements and deliver solutions.

What you will do

• Lead planning and delivery of business-critical technology projects on time, within budget, and to a high standard of quality
• Partner with Sales, Sales Ops, Finance, Legal, Product Management, Operations, Data, and Engineering to assess needs and recommend solutions
• Lead requirements sessions with business stakeholders and capture requirements and use cases
• Translate business requirements into clear functional specifications and designs
• Manage Salesforce solution delivery, including configuration, customization, and integration, with a focus on custom billing and revenue cycle applications
• Develop and manage project plans, timelines, budgets, resources, and risks, and report to stakeholders and senior leadership
• Drive technical integration projects, tracking deliverables and managing documentation and communication
• Identify operational gaps and opportunities for process improvement and automation
• Ensure projects comply with company policies, procedures, and standards
• Troubleshoot and resolve end-user issues and provide ongoing support

Required qualifications

• 5+ years of experience in enterprise systems or IT, delivering and supporting application services and managing revenue operations and finance technology projects
• Experience implementing and supporting Salesforce Sales Cloud and Service Cloud, including configuration, customization, and user administration
• Experience with order-to-cash processes, including Salesforce CPQ or Revenue Cloud
• Experience with healthcare revenue cycle processes, including billing, claims submission to health plans, denial management, and collections, ideally supported through Salesforce
• Strong knowledge of sales, finance, and accounting processes and standards, including revenue recognition
• Proven ability to elicit complex business requirements from business and technical audiences
• Excellent project management skills, including managing multiple projects concurrently and meeting tight deadlines
• Strong leadership and collaboration skills with stakeholders at all levels
• Excellent communication skills, presenting information clearly and concisely
• Structured approach to problem solving, including identifying root causes and developing action plans
• Strong drive to learn business processes deeply and apply that domain knowledge

Nice to have

• Bachelor's degree in Finance, Accounting, Computer Science, Information Systems, or a related field
• Salesforce Administrator certification or other Salesforce certifications
• Scrum, Agile, or project management certification

Before you apply

• Lyra Health processes applicant personal information under its Workforce Privacy Notice; providing sensitive information such as race, ethnicity, and sexual orientation is optional

About the company

Lyra Health is a provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers. Its Lyra Empower platform combines care and AI-powered technology.