Consultor administrativo Emocional

The role

Coordinate in-person and virtual therapy appointments between clients and affiliated psychologists in Mexico and Central America. Track schedules, handle questions, and record cases in Salesforce.

What you will do

• Coordinate in-person and virtual appointments between clients and affiliated psychologists
• Request availability from affiliated psychologists and send appointment options
• Send appointment confirmation emails and assign follow-up tasks to the emotional consultant
• Follow up on no-shows by phone or WhatsApp and reschedule appointments
• Answer questions about the in-person or virtual care process
• Register cases in Salesforce (Connected Calendar)
• Track first and final sessions and close administrative cases
• Record pre and post CORE assessments where applicable

Required qualifications

• Bachelor's degree in Psychology
• Effective verbal and written communication
• Results orientation
• Ability to handle complex situations
• Time and activity organization
• Teamwork
• Good use of Google Workspace tools
• Stress management
• Punctuality
• Follows instructions, procedures and operating standards
• Available for two-week training Monday to Wednesday 14:00 to 22:00 and Saturday and Sunday 10:00 to 18:00

Nice to have

• Customer service or call center experience
• Experience managing digital clinical records
• Knowledge of CRM or case management platforms

Before you apply

• Training schedule is required as a condition of the role

About the company

Lyra Health provides evidence-based mental health care to more than 20 million people worldwide through employers, health plans and strategic partnerships. The company says it has delivered over 15 million care sessions and published more than 35 peer-reviewed studies.