Behavioral Health Clinician – Crisis Assessment & Care Navigation

The role

This role provides clinical support and care navigation to clients facing mental health, behavioral health, and life challenges. The clinician assesses needs and risk, offers brief interventions and crisis support, and connects clients to the right care and resources.

What you will do

• Provide timely, evidence-informed clinical support, including crisis and elevated-risk situations
• Conduct risk assessments and safety planning when indicated
• Provide brief support across mental health, substance use, relationship, grief and other concerns
• Support clients in connecting to Lyra resources and care options
• Use Lyra's platforms, clinical resources and provider network to access services
• Provide assisted booking and care-navigation support
• Conduct follow-up outreach for continuity of care
• Respond to a high-volume, high-acuity inbound call queue
• Document client interactions, assessments, referrals and follow-up accurately
• Collaborate with relevant Lyra teams

Required qualifications

• Master's degree in clinical social work or equivalent
• LCSW or equivalent independent clinical licensure (e.g. LMFT, LPC, LPCC), or a Registered Nurse (RN) license
• Candidates without a state license to deliver mental health services independently will not be considered, except RNs
• RNs: two years of specific behavioral health experience including risk assessment and safety planning
• Other licenses: two years of post-license experience
• Significant experience managing high-acuity situations such as active suicidality, homicidality, NSSIB and mandated reporting
• Must be a full-time resident of the United States; work cannot be done from outside the United States

Nice to have

• EAP or clinical call center experience
• Bilingual, Spanish-speaking candidates

Benefits

• 10% shift pay differential on weekends

Before you apply

• Must hold an independent clinical license as listed, except RNs
• Must be physically located within the United States to work remotely
• Lyra does not conduct interviews or make offers by text or chat; communications come from lyrahealth.com or lyraclinical.com domains

About the company

Lyra Health is a provider of evidence-based mental health care that partners with employers and health plans. Its Lyra Empower platform combines care and technology.