Intake Clinical Counsellor

The role

You will be the first point of contact for employees and dependents calling, chatting or emailing the Lyra helpline. You will provide in-the-moment clinical support, carry out risk assessments, and run intake and short-term counselling sessions.

What you will do

• Serve as the first contact for the Lyra helpline by phone, live chat or email
• Give in-the-moment clinical support to callers in distress
• Carry out clinical risk assessments for every contact and follow Lyra's risk protocols
• Manage emergency interventions and coordinate with emergency services or senior clinical leads
• Conduct clinical intake interviews and decide between short-term counselling and higher-acuity care
• Deliver short-term counselling and psychotherapy sessions using evidence-based methods such as CBT or solution-focused therapy
• Keep accurate clinical notes for every session
• Manage the clinical roster, the master calendar and bookings, rescheduling and cancellations
• Enter and maintain client data, including CORE-10 scores, with high accuracy
• Coordinate between clinical and operations teams and hand over cases between teams

Required qualifications

• Master's degree in Clinical or Counseling Psychology
• 0-4 years of progressive experience in a clinical setting, with exposure to complex case management
• Bilingual in Hindi and English
• Advanced ability to identify and assess high-level clinical risk during helpline contacts
• Able to work shifts independently and make sound clinical decisions with appropriate escalation
• Clear communication with distressed callers
• Meticulous accuracy in data capture and clinical notes
• Able to manage a high volume of contacts and a complex roster

Nice to have

• RCI registration
• Background in Employee Assistance Program (EAP) or workplace mental health, especially return-to-work or work-impact cases
• International experience and navigating diverse healthcare systems and cultural nuances
• Proficiency in Google Suite and CRM systems

Before you apply

• Must be bilingual in Hindi and English

About the company

Lyra Health provides workplace mental health care through its helpline and clinical services. The posting describes a model built on clinical excellence, innovation and empathy.