EAP Clinician (Night Shift)

The role

You will be the first point of contact for employees accessing Lyra Southern Africa. You will provide counselling and therapy by phone, record case information accurately, and follow clinical protocols.

What you will do

• Be the first point of contact for employees accessing Lyra Southern Africa
• Provide all services the caller is entitled to, in a professional and respectful manner
• Accurately capture all information on the database pertinent to clinical management of the case
• Adhere to clinical protocols and procedures set by Clinical Management
• Adhere to operational standards set by Operational Management

Required qualifications

• Master's qualification as a Clinical, Counselling or Educational Psychologist, with current HPCSA registration
• Honours qualification as a Clinical Social Worker, with current SACSSP registration
• B Psych degree with HPCSA registration as a registered counsellor
• Ability to provide therapy in at least two languages: English and an African language
• Knowledge of and skill in Solution Focused Therapy
• Computer literacy and ability to type fast
• Ability to merge clinical and EHWP focus
• Client service orientation
• Articulate
• Good telephone manner and ability to provide telephonic therapy
• Risk assessment skills
• Good time management, teamwork, and ability to work under pressure in a structured call centre environment

Before you apply

• Must be based within a 100km radius of the Johannesburg, Cape Town or Durban Lyra office
• Must have reliable internet of at least 50 Mbps, with a minimum download speed of 25 Mbps

About the company

Lyra Health is a provider of mental health solutions for employers, supporting more than 20 million people globally. It offers Lyra Empower, an AI-powered platform combining care and technology.