Telephone Clinician (Night Shift)

The role

You will be the first point of contact for employees accessing Lyra Southern Africa, providing counselling and telephonic therapy. You will capture case information accurately and follow clinical protocols.

What you will do

• Provide the first point of contact for employees accessing Lyra Southern Africa
• Provide services to callers in a professional and respectful manner
• Accurately capture all information on the database for clinical case management
• Adhere to clinical protocols and procedures set by Clinical Management
• Adhere to operational standards set by Operational Management

Required qualifications

• Master's qualification as a Clinical, Counselling or Educational Psychologist, registered with the HPCSA
• Honours qualification as a Clinical Social Worker, registered with the SACSSP
• B Psych degree with HPCSA registration as a registered counsellor
• Able to provide therapy in Afrikaans and English
• Knowledge of and skill in Solution Focused Therapy
• Computer literacy and fast typing
• Ability to merge clinical and EHWP focus
• Client service orientation
• Articulate, with a good telephone manner and ability to provide telephonic therapy
• Risk assessment
• Good time management
• Ability to work in a team and under pressure

Before you apply

• Registration with the HPCSA or SACSSP is required for the clinical qualifications listed

About the company

Lyra Health is a provider of mental health solutions for employers, supporting more than 20 million people globally. It offers Lyra Empower, an integrated AI-powered platform combining care and technology.