Junior Clinical Case Manager

The role

This person will be the first point of contact for employees using the Lyra EAP service, by telephone or live chat. They will provide short-term counselling, case management and critical incident support in Malaysia.

What you will do

• Be the first point of contact for employees accessing the Lyra EAP service by phone or live chat.
• Provide services to callers in a professional and respectful manner, to standards agreed with the Clinical Manager.
• Accurately record all information pertinent to clinical case management in the database.
• Case manage clinical cases to ensure structured counselling is provided by the Lyra affiliate network.
• Follow clinical protocols, standards and procedures set by the Clinical Manager.
• Provide critical incident intake, support and case management.
• Deliver structured counselling by telephone or video chat.
• Provide counselling and psychotherapy to EAP community clients.
• Provide psychological assessments and reports.
• Deliver talks, training and workshops, and provide crisis or onsite support.

Required qualifications

• Minimum Master's qualification as a Psychologist or Counsellor.
• Registration with MAHPC (Clinical Psychologist) or Lembaga Kaunsellor Malaysia.
• Fresh graduates with at least 1 year of experience are encouraged to apply.
• Ability to provide counselling within a short-term framework.
• Computer literacy and ability to type fast.
• Good telephone manner and ability to provide telephonic therapy.
• Good clinical understanding and ability to manage risk.
• Articulate, with a client service orientation.
• Good time management, and ability to work within a team and under pressure.
• High attention to detail.

Nice to have

• Background and working experience in the EAP field.

Before you apply

• Registration with MAHPC or Lembaga Kaunsellor Malaysia is required.

About the company

Lyra Health is a provider of evidence-based mental health care, working with employers and health plans. It offers mental health care through Lyra Empower, an AI-powered platform.