Director, Provider Performance & Analytics

The role

You will define how Lyra measures provider capacity, availability, schedule utilization, productivity and quality across all clinical service lines. You will build the metrics, dashboards and executive reporting that turn this data into operational decisions, and lead an operations and analytics team.

What you will do

• Define the multi-year roadmap for provider performance measurement and management across all clinical service lines
• Set exact metric definitions and methodologies for provider supply, availability, panel capacity, schedule utilization, productivity and access
• Build dashboards, scorecards, forecasting tools and decision-support tools for all levels, from frontline providers to the C-suite
• Model provider capacity across employment models (W2 vs. 1099), specialties and care modalities
• Establish mechanisms for provider goal setting, performance reviews and escalations, with Clinical Leadership and People teams
• Develop executive reporting and recurring business reviews (WBRs/QBRs) on network trends, variations, risks and opportunities
• Build, mentor and develop a high-performing operations and analytics team
• Partner with Clinical, Operations, Analytics, Finance, Product and People leaders to build alignment

Required qualifications

• 8 to 12+ years in healthcare analytics, health-tech operations, care delivery or strategy
• 5+ years of direct people management
• Systems thinking and problem structuring for complex, ambiguous business problems
• Quantitative data fluency, including SQL and BI platforms such as Domo, Tableau or Looker
• Experience partnering with non-technical executives, especially clinical or medical leaders

Nice to have

• Prior experience designing provider performance measurement frameworks, capacity models or schedule utilization metrics in a medical group, health system or direct care organization
• Experience managing performance metrics or capacity modeling across different clinician types (such as prescribers and therapists) or hybrid employment models (W2 vs. 1099)

Before you apply

• The posting states Lyra is an Equal Opportunity Employer and that applicants' personal information is processed under its Workforce Privacy Notice; providing sensitive information such as race, ethnic

About the company

Lyra Health is a provider of evidence-based mental health care, working with employers and health plans and delivering more than 15 million sessions. Its Lyra Empower platform combines care and technology.