Senior Director, Enterprise Operations

The role

Lead Lyra's enterprise transformation strategy and roadmap to improve internal operating leverage and efficiency. Lead a cross-functional team of strategic operators and partner with technical teams to deliver AI-driven workflows across core business functions.

What you will do

• Define Lyra's multi-year enterprise transformation strategy, prioritizing high-impact initiatives
• Drive the enterprise transformation roadmap from concept to measurable operational outcome
• Establish transformation KPIs such as productivity lift, cost-to-serve reduction and throughput velocity
• Track realized ROI against Finance benchmarks
• Identify key blockers and the investments needed to accelerate impact
• Lead a cross-functional team of strategic operators on operational transformation projects
• Partner with dedicated technical teams to bring technical initiatives to life
• Build a high-performing culture focused on operational excellence and AI fluency

Required qualifications

• 15+ years of overall business experience
• 8+ years leading large-scale operational or digital transformations at growth-stage or enterprise tech companies
• Proven experience identifying organizational blockers, scoping paths forward, building alignment and executing
• Proven track record deploying enterprise AI solutions, automation workflows and/or advanced analytics
• Deep expertise in financial modeling, business case development and post-implementation ROI tracking with Finance
• Demonstrated success leading cross-functional teams through complex organizational and workflow shifts
• Thrives in fast-paced, high-growth and ambiguous environments and communicates effectively across organizations

About the company

Lyra Health is a provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers. Its Lyra Empower platform combines care and technology solutions.