Consultor Administrativo Emocional (Turno Vespertino y de fin de semana)

Mexico City. Posted 9 days ago

The role

Coordinate in-person and virtual therapy appointments between clients and affiliated psychologists in Mexico and Central America. Follow up on schedules, answer client questions, and record cases in Salesforce.

What you will do

Coordinate in-person and virtual appointments between clients and affiliated psychologists
Send appointment confirmation emails and assign follow-up tasks to the emotional consultant
Receive no-show reports from psychologists and contact clients to reschedule
Answer questions about the in-person or virtual care process
Register and manage cases in the Salesforce platform (Connected Calendar)
Follow up after first and final sessions and close administrative cases
Record pre and post CORE evaluations where applicable

Required qualifications

Available for two-week training: Monday to Wednesday 14:00 to 22:00 and Saturday and Sunday 10:00 to 18:00
Effective verbal and written communication
Results orientation
Ability to handle complex situations
Time and activity organization
Teamwork
Good use of Google Workspace tools
Adequate stress management
Punctuality
Compliance with instructions, procedures and operating standards

Nice to have

Bachelor's degree in Psychology
Customer service or call center experience
Experience managing digital clinical records
Knowledge of CRM or case management platforms

Before you apply

Training availability is required for two weeks on the schedule listed above

About the company

Lyra Health is a mental health care provider backed by scientific evidence. It serves more than 20 million people worldwide through employer partnerships and health plans.